Privacy Policy • mRelief

Privacy and Data Sharing Policy

Effective Date: 10/20/2021

Scope

This Privacy Policy explains what data mRelief (“we,” “our,” or “us”) collects on the websites and platforms where we have placed this Privacy Policy (collectively, “sites”). This Privacy Policy also explains why we collect your data, what we do with it, and certain of your rights under applicable law. mRelief recognizes that you care about how your information is used, and your privacy is important to us.

Please read this Privacy Policy carefully. By continuing to interact with our sites, you are agreeing to the practices described in this Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use the sites and do not give us any personal information.

Changes to this Privacy Policy

From time to time, we may change this Privacy Policy. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our website periodically for updated. Your continued access to and/or use of our website after any such changes constitutes your acceptance of, and agreement to this Privacy Policy, as revised.

What Information Does mRelief Collect About You?

mRelief collects information about you when you interact with our sites. We provide you with information to determine your eligibility for social services and public aid, such as the Supplemental Nutrition Assistance Program (SNAP), among others.

In order to provide you this service, we may collect information you provide to us including, but not limited to:

Name
Physical address
Phone number
Email
Birth date
Address
Gender
Social Security Number
Location
Finances
Public Aid History
Immigration status
Criminal history
Household composition and status
Other information related to eligibility for SNAP such as income, household size, household composition characteristics, such as whether someone is receiving disability benefits, a senior, a student, SSI information, immigration status and other categories.
Information about the device you use to interact with our services, including web browser type and version, and browsing information collected through cookies and beacons, such as your IP address.
Information about how you use our services, such as what you have searched for and viewed.
Information about your online activities over time and across third-party websites or online services.
Information posted in a public space on our social media pages.

How Does mRelief Collect Your Information?

We collect your information in different ways. Below are some examples of how we may collect your information.

Directly From You. For example, when you apply for a job, submit an inquiry, make a donation, or complete a screener.
Passively. For example, when you visit and navigate our sites on any device. We may also collect information about users over time and across different websites and devices when you use our sites.
From Third Parties. We may receive information about you from other sources. For example, this may include receiving information from our business partners, including analytics vendors.
By Combining Information. For example, we may combine information we collect about you from the different devices you use to access our sites.

How Does mRelief Protect Children’s Privacy?

mRelief sites are meant for adults. mRelief does not knowingly collect personally identifiable data from persons under the age of 13, and if we obtain actual knowledge that any information we collect has been provided by a child under the age of 13, we will promptly delete that information. If you are a parent or legal guardian and think your child under 13 has provided us with personal information, please contact us at privacy@mrelief.com. You can also write to us at the address listed at the end of this Privacy Policy. Please mark your inquiries “COPPA Information Request.”

How Does mRelief Use The Information Collected About You?

mRelief may use the information it collects about you, including social security number, employment status, address, information related to public aid history and eligibility, and other information, for a number of purposes, including:

To help you understand your eligibility for social services programs or public aid. This includes SNAP, or food stamps, cash assistance, child care and other programs;
To refer local social services agencies/businesses/venues near you to you if they can provide further social assistance;
To create an account for you at your state’s SNAP application website and to submit an application for you to your state’s SNAP application website;
To help your household with your SNAP benefits;
To manage mRelief’s everyday needs, such as administration and improvement of its services;
To analyze how our services perform and function;
To study how consumers use our services and to perform other market research in the hopes of making a better user experience; and
To prevent fraud, to enforce our services’ Terms of Use, to comply with all applicable laws and mRelief’s nonprofit reporting obligations, and to enforce mRelief’s agreements.
To respond to your requests or questions, including responding to your feedback or providing you with requested information;
To communicate with you about your eligibility for social services programs or public aid. We may also contact you about this Privacy Policy or our sites’ terms and conditions;
As otherwise permitted or required by law or as we may notify you;
As requested or directed by you.

When does mRelief Share Your Information?

We may share your information in the following ways:

With Business Partners. mRelief may share your information with third parties for the purpose of matching you with social services agencies, businesses or venues that can provide you with assistance.
With Our Service Providers. We also may share your information with third-party service providers who perform services and functions on our behalf, including analytics services, and to support our interactions with you including, for example, providing our services, communicating with you. Similarly, we may provide your information to third parties that may assist you in traveling to social services agencies.
To Comply with the Law or To Protect Ourselves. For example, this could include complying with subpoenas, court orders, or similar legal processes. It could also include sharing personal information with law enforcement agencies, regulators, and courts, if requested. We might share personal information when we are investigating a potential fraud.
As Requested or Directed By You.
For Other Reasons We May Describe to You. mRelief may also share your information with third parties where mRelief determines that doing so is appropriate, including, but not limited to:
- Enforce mRelief’s Terms of Use;
- Protect mRelief’s property, services and legal rights;
- Prevent physical harm to persons or the property of others;
- Prevent fraud against mRelief and others; or
- Support auditing, compliance, and corporate governance functions.

How Does mRelief Use Cookies?

When you visit our sites, mRelief may place pieces of code, commonly referred to as “cookies,” or similar tracking technology on your devices. mRelief may begin collecting information as soon as you visit our sites. We use these tracking technologies for a variety of reasons, including:

To recognize new or past customers.
To create custom audiences to target our advertisements (see below for instructions on how to opt-out of the cookies we may use for these purposes).
To store your password if you are registered on our site.
To improve our website and to better understand your visits on our platforms.
To understand how you interact with our email messages.
To measure the effectiveness of our marketing and advertising campaigns.
To integrate with third-party social media websites.
To serve you with interest-based or targeted advertising (see below for more on interest-based advertising).
To identify how you found our website.
To observe your behaviors and browsing activities over time across email, multiple websites or other platforms.
To better understand the interests of our customers and our website visitors.

mRelief also displays interest-based advertising using information gathered about you over time across multiple websites or other platforms. Interest-based advertising or “online behavioral advertising” includes ads served to you after you leave the mRelief website, encouraging you to return. They also include ads we think are relevant based on your browsing habits or online activities. These ads might be served on websites. They might also be served in emails. We might serve these ads, or third parties may serve ads. They might be about our services or other companies’ services.

By using our sites, you permit mRelief to collect and use your information in accordance with this Privacy Policy. Many Internet browsers and mobile devices allow you to block the transmission of information, such as your IP address or location information, or to block the installation of cookies and similar technologies:

Cookies: You can adjust your browser to control cookies to require your affirmative acceptance for new cookies, automatically reject cookies and/or delete or disable existing cookies. How you do this depends on the type of cookie and the browser that you are using. For more information on how to control browser cookies, click here. If information about your browser is not available through this page, please search your browser for instructions about how to opt-out of cookie collection.

Flash Cookies: You may need to take an additional action to manage flash cookies, which you can learn more about here. Why? Because flash cookies cannot be controlled through your browser settings.

Google Analytics: We may use Google Analytics on our Platform to help us understand how you use our Platform. You can learn about how to opt-out of Google Analytics here.

Facebook: We may use Facebook cookies to target ads to you. You can learn about how to opt-out of receiving targeted advertisements from Facebook here.

Email Tools: You can also change your email settings to block the automatic download of images in email messages, as such images may contain technologies that help us understand how you interact with the message.

You may choose to enable these options. However, enabling these options may prevent you from using many of the core features and functions available on our sites. Certain options you select are browser and device specific.

You can opt-out of interest-based advertising. You can submit an opt-out request to the Digital Advertising Alliance’s (DAA) Self-Regulatory Program for Online Behavioral Advertising program (click here) and/or the National Advertising Initiative (NAI) (click here). These are tools that provide individuals with the ability to opt-out of having their online behavior recorded and used for advertising purposes by participating companies. Note that these tools may not opt you out of non-cookie online advertising. Please see the instructions in You Can Control Certain Tracking Tools for more information about adjusting cookie settings. Certain choices you make are both browser and device specific.

mRelief Do Not Track Policy

Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. “Do not track” signals transmitted from web browsers do not apply to our sites, and we do not alter any of our data collection and use practices upon receipt of such a signal. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.

How Does mRelief Protect My Information?

The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. We use reasonable means to safeguard personal information under our control.

Choices Regarding Your Information

You have certain choices about how we use your information. Certain choices you make are browser and device specific.

Your Privacy Rights: You can review, modify, and delete certain information related to your use of our digital properties by contacting mRelief as described in this policy. You can also ask us to update your information by contacting us at our contact form at www.mrelief.com/contact or at privacy@mrelief.com.
Communications: You can unsubscribe to email, text, or other messages by sending us a note through our contact form www.mrelief.com/contact or by following the instructions contained within the message.

California Privacy Rights

Pursuant to California Civil Code Section 1798.83(c)(2), you have the right to ask us once a year whether we share your personal information with third parties for those third parties’ direct marketing use. If you would like to submit a request, please email us at privacy@mrelief.com. Please include “Shine the Light” in the subject line of your request.

Social Media

We are active on social media, including Facebook, Twitter, and Instagram (“Social Media”). Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on our website and our Social Media pages any comments or content that you post on our Social Media pages.

Your use of Social Media is governed by the privacy policies and terms of the third parties that own and operate those websites and not by this Policy. We can’t control any policies or terms of such third-party platforms and as a result, we can’t be responsible for any use of your information or content by a third-party platform, which you use at your own risk. We encourage you to review the policies and terms of those platforms.

Third-Party Links

Our website may contain links to other third-party sites that are not governed by this Privacy Policy. This includes third-party sites that offer resources and content which you can access through our website. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for the privacy practices used by third-party sites. We suggest that you read the privacy policies of those sites carefully.

How Can I Contact mRelief?

Please contact us if you have any questions or comments about our privacy practices or this Privacy Policy. You can reach us online at privacy@mrelief.com. You also can write to us at:

mRelief
2045 W Grand Ave Ste B
PMB 70440
Chicago, Illinois 60612-1577 US